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December 10, 2019, 08:25:32 am


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Author Topic: DRO Pros  (Read 120 times)
lloydsp
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« on: December 02, 2019, 22:00:31 pm »

I have a nice DRO Pros dro on my larger lathe, and just LOVE IT.  But today, I wrecked two parts before I discovered the X axis was losing steps.  I have had the unit about eight years, and it's out of warranty by two years. Yeah, they offer a SIX YEAR warranty on their magnetic scale units, and they carry all service parts in-stock, all the time.

I tried to do all the 'right things' trouble-shooting it, and determined to my own satisfaction that the X-axis sensor itself is losing steps when moving.  So I wrote them some support email, explaining what I did, and why I think it's the sensor.

I expected, I guess, that I'd hear back from them within a week.  Instead, I got a response inside of an hour!!!

Not only that, but they confirmed that I had done just what they'd have told me to do on a service call.  The tech explained that because I'd saved them the cost and time for such a call, they'd provide me a new sensor at a discount, and get it out TODAY!

Wow!  What service!  When I need another DRO, I know where I'll be going.

Lloyd
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Bubba
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« Reply #1 on: December 03, 2019, 01:41:02 am »

What a great service.

That won't happen very often anymore if at all. Good luck with repair.
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lloydsp
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« Reply #2 on: December 04, 2019, 22:11:22 pm »

They 'expressed' the part at no extra charge, and it fixed the problem!  And, the part was much less-expensive than the 'retail price' on it.  I guess they want repeat business, huh?

https://www.dropros.com/ is the place to go, if you need one.

Lloyd
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lloydsp
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« Reply #3 on: December 04, 2019, 22:26:24 pm »

PS... they even GAVE ME a free replacement vinyl hood for the thing, and didn't even charge for postage.

It couldn't be more than a $2.00 USD part for them, but still...

Lloyd
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Bubba
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« Reply #4 on: December 05, 2019, 00:44:06 am »

It couldn't be more than a $2.00 USD part for them, but still...
**********
Yea, is the principal of the thing here, you gotta respect that..
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